Personal Banking Operations
The past 10 years had witnessed a radical change in the methods by which major banks conducted their retail operations. The banks' focus was shifted towards creating an environment where their customers are served at the highest international standards. Customers' needs permeated all levels and functions in the bank.
In other words, our specialists can assist in realising the bank's business growth, customer service and operational efficiency imperatives, no matter how aggressive these are, by:
A. Centralising the retail banking operations in a separate network service center.
B. Turning the branches into customer service stations where trained professional "Customer Service Representatives" and tellers will be situated together with "Quality Service Officers" ready to serve and sell customers with un divined attention.
C. Establishing an independent Consumer Finance Department with a separate Delinquency Control Unit to handle the retail credit operations and collection.
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